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  4. ChatGPT Applications: Unleashing the Potential Across Industries

ChatGPT Applications: Unleashing the Potential Across Industries

Applications of ChatGPT are changing all areas of our lives, at work and at home. But how can a business use it for its development?

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Kateryna Stetsiuk user avatar
Kateryna Stetsiuk
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Nov. 27, 23 · Opinion
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Artificial intelligence has quickly and confidently filled the entire information space and is used everywhere. Numerous use cases for ChatGPT demonstrate its potential for multiple industries. According to data from Statista, one-quarter of American companies saved about $70,000 thanks to ChatGPT. Another 11% of companies saved more than $100,000.

In this article, we will explore the most common use cases of ChatGPT today.

The Appearance of ChatGPT in the Arena

Developed by OpenAI, ChatGPT emerged as a groundbreaking advancement, leveraging the capabilities of Generative Pre-trained Transformers models to enable human-like text generation and conversation. This moment was the beginning of the use of AI in different industries.

Initially introduced in various iterations, such as GPT-3 and later GPT-4, ChatGPT gained attention for its ability to understand context, generate coherent responses, and adapt to diverse conversational styles. 

Its release was met with widespread interest and curiosity from developers, researchers, businesses, and enthusiasts eager to explore AI potential. If you are interested in the detailed process of creating ChatGPT, you can read the Stanford Encyclopedia of Philosophy article about this technology.

Moreover, developers worldwide began experimenting with ChatGPT's APIs, integrating them into various applications ranging from chatbots and virtual assistants to gaming and healthcare solutions. Its accessibility through APIs allowed a broad spectrum of individuals and organizations to expand the list of industries that use AI.

Best Use Cases for ChatGPT by Tech Leaders

The number of industries using AI is increasing daily. Global IT giants use OpenAI technologies to improve their products or services. Here are some examples of companies that currently use ChatGPT:

  • Meta uses ChatGPT to power its customer service chatbots on Facebook and WhatsApp. This allows Meta to provide 24/7 customer support to its billions of users worldwide.
  • Canva uses ChatGPT to help users create more engaging and informative content. For example, Canva's Smart Text feature uses ChatGPT to generate text placement, font, and style suggestions.
  • Shopify uses ChatGPT to help merchants create personalized product descriptions and marketing copy. Shopify's AI Assistant feature uses ChatGPT to generate recommendations for product titles, tags, and descriptions.
  • Duolingo uses ChatGPT to develop more personalized learning experiences for its users. Duolingo's Adaptive Learning feature uses ChatGPT to track each user's progress and tailor the lessons accordingly.
  • Microsoft usesChatGPT to power its new AI chatbot called My AI. My AI is available to Snapchat Plus subscribers and can be used for various tasks, such as generating creative text formats, translating languages, and answering questions informatively.

What Industries Use AI in Their Day-To-Day Operations?

There are many industries affected by ChatGPT in the Internet space. To better understand the specifics of artificial intelligence use, let's dive into each sector in more detail.

ChatGPT Healthcare Use Cases

AI is revolutionizing the healthcare industry. AI-powered systems are developing new drugs and treatments, diagnosing diseases more precisely, and providing personalized patient care.

Here are the best ChatGPT use cases in healthcare:

AI Application in Healthcare

Description

Example

Drug discovery and development

AI actively identifies new drug targets, predicts the efficacy and safety of new drugs, and designs clinical trials.

DeepMind, a company owned by Google, is using AI to develop a new type of antibiotic that can kill bacteria resistant to existing antibiotics.

Medical diagnosis

AI is enhancing the accuracy and speed of medical diagnosis, leading to earlier detection and treatment of diseases.

AI-powered systems can analyze medical images, such as X-rays and MRI scans, to identify abnormalities and diagnose diseases. Viz.ai is using AI to help doctors diagnose strokes more quickly and accurately.

Personalized medicine

AI crafts treatment plans for individual patients.

Flatiron Health uses AI to help doctors develop personalized treatment plans for cancer patients.

Surgery

AI assists surgeons with complex procedures, enhancing precision and improving patient outcomes.

The company Intuitive Surgical has developed a robotic surgery system called the da Vinci Surgical System that uses AI to help surgeons perform complex procedures with greater precision and accuracy.

Patient monitoring

AI is used to monitor patients' vital signs and other health data to detect early signs of complications.

The company Philips has developed a patient monitoring system called IntelliVue X3 that uses AI to monitor patients' vital signs and other health data and alert doctors to early signs of complications.


Financial Services

The potential of AI can revolutionize the finance industry in several ways. AI can help reduce fraud, improve risk management, and personalize financial products and services for customers. AI can also help make financial services more efficient and accessible to everyone.

Here are the most popular ChatGPT finance use cases:

AI Application in Finance

Description

Example

Fraud detection and prevention

AI can identify and prevent fraudulent transactions, such as credit card and insurance fraud.

 PayPal's AI system analyzes millions of transactions daily to identify patterns and anomalies that may indicate fraud.

Risk management

AI enables the assessment and management of financial risk.

JPMorgan Chase uses AI to evaluate and manage credit risk. JPMorgan Chase's AI system analyzes customer data to predict the likelihood of a customer defaulting on a loan.

Investment management

Generative AI can be used to develop and manage investment strategies. For example, AI can be used to identify undervalued stocks or to develop algorithms for trading securities.

BlackRock's AI system analyzes market data to identify undervalued stocks and build trading algorithms.

Customer service

AI empowers customer service, including answering customer questions and resolving customer issues without human intervention.

Bank of America uses AI to provide customer service. Bank of America's AI-powered chatbot can answer customer’s questions about their accounts and resolve issues such as lost debit cards.


ChatGPT Business Use Cases in Education

AI revolutionizes the learning experience through tailored approaches. It crafts personalized learning journeys for students, tracks progress, and identifies areas needing extra attention. Additionally, AI recommends resources and activities suited to each student's unique needs.

Adaptive learning programs powered by AI dynamically adjust material difficulty based on individual performance. This fosters a customized pace of learning, optimizing comprehension and mastery.

Furthermore, AI offers instantaneous feedback on student work, enhancing learning. Automated assessment tools, driven by AI, efficiently grade essays and tests, surpassing human accuracy. 

What Is the Situation in the Education Market?

  • Khan Academy is using AI to develop adaptive learning programs. Khan Academy's AI system adjusts the difficulty of the material based on the student's performance. This helps students to learn at their own pace and master the material more effectively.
  • Grammarly is using AI to provide feedback on student writing. Grammarly's AI system can identify grammar errors, spelling mistakes, and other writing problems. It can also provide suggestions for improving the clarity and conciseness of a student’s writing.
  • Carnegie Learning is using AI to develop virtual tutors. Carnegie Learning's AI tutors can provide students with personalized support and guidance in various subjects, including math, science, and English.

In short, AI is revolutionizing education by making learning more personalized, adaptive, and effective.

Marketing and Artificial Intelligence

There are many ChatGPT business use cases in marketing. AI automates tasks, extracts insights from data, and scales campaign personalization. Marketers and content creators harness AI for audience segmentation and tailoring messages to demographics, interests, and behaviors to ensure precise targeting.

Moreover, AI powers content personalization by recommending products and blogs and customizing emails. This tailored content boosts engagement and conversion rates.

Large companies use ChatGPT's potential:

  • Netflix's AI system analyzes user viewing history and other factors to identify the types of shows and movies each user is most likely to enjoy.
  • Amazon uses AI to recommend products to customers. Amazon's AI system analyzes customer purchase history, browsing behavior, and other factors to recommend products that are likely to interest customers.
  • Google uses AI to optimize advertising campaigns for advertisers. Google's AI system analyzes data from millions of searches and clicks to identify the most effective keywords, target the right audiences, and set the best bids.
  • Facebook's AI system analyzes user experience and interactions with content, such as likes, shares, and clicks, to identify the types of content that each user is most likely to find interesting.
  • Sprout Social uses AI to help businesses monitor social media conversations and identify trends and influencers. Sprout Social's AI system analyzes millions of social media posts to identify the topics being discussed and the people leading the conversation.

ChatGPT Use Cases for Businesses in Security

In a world of complete digitalization, data protection is essential for both individuals and businesses. Currently, companies are increasing the number of employees responsible for security. It is not surprising that AI is involved in such an important field. Here is a list of the best applications of ChatGPT to ensure security.

AI Application in Security

Description

Example

Threat detection and prevention

Some companies use ChatGPT applications to detect and prevent cyberattacks, such as malware infections and phishing attacks. 

Darktrace's AI system monitors network traffic for unusual patterns and anomalies that may indicate an attack. The system can then automatically respond to attacks by isolating infected machines or blocking malicious traffic.

Fraud detection and prevention

AI identifies and thwarts fraudulent activities, from credit card fraud to insurance scams.

FICO uses AI to detect and prevent fraud. FICO's AI system analyzes customer data to identify patterns and anomalies that may indicate fraud. The system can then alert fraud analysts to potential fraud cases.

Identity and access management

AI bolsters identity and access management by actively verifying user identities and authenticating access to systems and data.

Okta's AI system verifies user identities by analyzing device location, IP address, and behavioral data. The system can also detect and prevent unauthorized access by flagging suspicious activity.

Physical security

AI enhances physical security by continuously monitoring video surveillance footage, detecting anomalies, and identifying potential threats.

Axis Communication’s AI-powered cameras can detect anomalies in video surveillance footage, such as people entering restricted areas or moving objects. The cameras can then send alerts to security personnel.


Wrapping Up

AI's rapid evolution promises substantial benefits for businesses. ChatGPT's best use cases confirm AI's potential to slash costs, elevate productivity, generate new revenue streams with innovative offerings, and secure a competitive edge. 

ChatGPT's best use cases showcase the benefits and necessity of incorporating artificial intelligence in virtually all fields. There is almost no time to procrastinate. ChatGPT's potential applications will change the Internet space in every area of our lives in the future.  You need to move your business forward with innovative technology.

AI applications Data (computing) security systems ChatGPT

Opinions expressed by DZone contributors are their own.

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